Refund Policy

UPCitemdb accepts payment by credit card only for DEV and PRO plans.

Renewal and Billing Schedule

All accounts will be automatically billed on their renewal date unless a cancellation notice is received from the subscriber more than 72 hrs before the renewal date. DEV and PRO plans are billed month by month, at the begining of the month.

Credit Card Failures

In the event a credit card charge is denied, a notice will be sent to the billing contact via email. If the credit card continues to fail and alternate payment is not obtained, the account may be suspended. Non-sufficient fund checks will result in a $50 (fifty US dollars) processing fee to the client.

Refund Policy

Monthly payments are not refundable.

Cancellation Policy

Customers may cancel service at any time. Cancellation must be performed by sending an email to api@upcitemdb.com specifying the account name and application name. For verification purpose, request must be sent from the account holder's email address or from the API account.