Terms – Fees and Billing
Date of Last Revision: April 12, 2020The terms below are incorporated into, and form an integral part of, the UPCitemdb Terms of Service. Unless otherwise defined herein, capitalized terms shall have the meaning ascribed them in the Terms of Service. Any breach of the terms below will be deemed a material breach of the Terms of Service.
1. Fees.UPCitemdb fees are due in the amount and at the billing date cycle identified on the Website or applicable Order. Fees are payable in U.S. Dollars, unless otherwise specified. UPCitemdb accepts payment by credit card only for DEV and PRO plans. UPCitemdb will automatically charge your credit card based on your billing date until you validly cancel the Services.
2. Renewal and Billing Schedule
Both DEV and PRO are monthly subscription plans with a one month term that automatically renews monthly. Credit card payment is processed 2 days after invoice is issued.
When you sign up for the first time, you will be charged an initial amount based on the number of days left in the month. The amount is calculated by finding the price per day for the subscription and multiplying that by the remaining number of days in the current month.
The subscription fee for the next full invoice month, you're billed monthly thereafter. Monthly charges are billed at the beginning of the month, not later than the 6th of each month unless a cancellation notice is received from the subscriber at least 2 business days before the billing date.
Upgrade Payments. Should you elect to upgrade your Services, the Billing Date of the next renewal period will remain the same, but you will be billed immediately the pro-rata upgraded Services Fee for the remainder of the billing period. For example, if a customer were billed on March 6 for the DEV plan, and the customer's account were upgraded to PRO plan effective on March 15, then the customer would be charged immediately for the pro-rata usage of the upgraded plan from March 15 to March 31. On April 6, the customer would be charged for the full monthly fee amount of the upgraded plan.
Downgrades. Should you elect to downgrade your Services, the downgrade will take effect on the commencement of the next renewal period. UPCitemdb does not provide credits or refunds on downgrades that are effective during the applicable billing period. For example, if a customer were billed on March 6 for PRO plan from March 1 to March 31 and such customer were to provide notice of the downgrade of the plan DEV on March 15, then the downgrade would take effect on the next Billing Date, April 6.
4. Refund Policy
Monthly payments are Non-Refundable. Fees are based on the Services purchased, they are non-refundable. We do not provide refunds or credits for any partial days and does not provide refunds to customers, whether or not a customer has logged in or used the Services.
5. Disputed Charges/Billing Inquiries.It is your obligation to review all billing invoices for accuracy. You have 30 days from the date of a billing invoice to notify UPCitemdb, in writing, that you dispute the charges. Failure to do so within the specified time frame will constitute your agreement that (i) all charges are valid, and (ii) you waive any claims you may have had regarding such charges.
6. Credit Card Failures
In the event a credit card charge is denied, a notice will be sent to the billing contact via email. If the credit card continues to fail and alternate payment is not obtained, the account may be suspended.
7. Cancellation Policy
You must notify UPCitemdb of your intent to cancel API Services at least 2 business days before your Billing Date. If notice is not received 2 business days before your Billing Date, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods. Business days are 8 AM to 6 PM PST, Monday through Friday, excluding nationally recognized holidays.
Cancellation must be performed by sending an email to firstname.lastname@example.org specifying the account name and application name. For verification purpose, request must be sent from the account holder's email address or from the API account.